Exchange and Refund  Policy

At Reeya, we want you to have a smooth and reliable shopping experience. Please read our Exchange Policy carefully before placing your order.

1. Exchange Policy

Reeya does not offer returns or refunds. However, exchanges may be considered in specific situations, subject to the conditions mentioned below.

Exchange requests must be raised within 2 days from the date of delivery.

To request an exchange, please contact us at:

support@reeya.store
payment.reeya@gmail.com

Please do not send any product back without contacting Reeya first. Products sent without prior approval will not be accepted.

2. Custom-Made & Personalized Orders

Custom-made, personalized, engraved, customized, or specially made-to-order products are strictly non-exchangeable.

This includes products made according to the customer's requested:

• Name or initials

• Engraving

• Size or measurements

• Design or customization

• Personalization

• Any other special instructions

Once a custom or personalized order has been confirmed or production has started, it cannot be cancelled or exchanged.

Customers are advised to carefully check all personalization details, spellings, sizes, and other specifications before confirming their order.

3. Damaged, Defective, Incorrect or Incomplete Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 2 days of delivery.

Please provide:

• Order number

• Clear photographs of the product and packaging

• A continuous, unedited unboxing video showing the package being opened from its original sealed condition

After reviewing the claim, Reeya will determine whether the product qualifies for an exchange.

4. Unboxing Video Requirement

For claims related to missing, incorrect, damaged, defective, or incomplete products, a continuous and unedited unboxing video is mandatory.

The video should clearly show the package from its sealed condition through the opening of the package and inspection of the product.

Claims may not be accepted without a valid unboxing video.

We strongly recommend recording your unboxing immediately upon delivery and keeping the video until you are fully satisfied with your order.

5. Exchange Conditions

To qualify for an exchange:

• The product must be unused and unworn.

• The product must be in its original condition.

• The original packaging must be retained.

• The product must not have been altered, damaged, or tampered with after delivery.

• The exchange request must be approved by Reeya before the product is sent back.

Reeya reserves the right to reject an exchange request if the product does not meet these conditions.

6. Order Cancellation & Partial Payment

If an order has been placed with a partial payment or advance payment and the customer subsequently cancels the order, the partial amount already paid is non-refundable.

Our orders are processed and delivered through an OTP-based delivery system, and processing, packaging, and delivery arrangements may begin once the order is confirmed.

By placing an order with a partial payment, the customer acknowledges and agrees to this cancellation policy.

7. Exchange Shipping

Return/exchange shipping arrangements and charges, where applicable, will be communicated to the customer after the exchange request has been reviewed and approved.

Products sent back without prior approval from Reeya will not be accepted.

8. No Refunds

Reeya does not provide refunds for returned or exchanged products.

If an exchange is approved, the eligible product will be replaced according to Reeya's exchange process.

9. Contact Us

For questions regarding exchanges, damaged products, missing items, incorrect products, defective products, or order cancellations, please contact us:

support@reeya.store
payment.reeya@gmail.com

By placing an order with Reeya, the customer acknowledges and agrees to the terms outlined in this Exchange Policy.